Privacy Policy

Personela ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or get in touch with us. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act.

1. Who We Are

Personela is a workforce outsourcing company based in Bulgaria, connecting skilled international professionals with Bulgarian businesses. For any questions about this policy or your data, contact us at [email protected].

2. Information We Collect

• Information you give us — when you submit a contact or request form: your name, business email, company, phone number, location, and the details of your inquiry.
• Technical information — collected automatically when you browse, such as IP address, browser type, device, and pages visited.

3. How We Use Your Information

• To respond to your inquiries and provide the workforce services you request.
• To manage our relationship with clients, partners, and candidates.
• To meet our legal and regulatory obligations.
• To maintain, secure, and improve our website.

4. Legal Basis for Processing

We rely on one or more of the following legal bases under the GDPR: your consent; the performance of a contract or steps taken at your request before entering a contract; our legitimate interests in operating and growing our business; and compliance with a legal obligation.

5. Sharing Your Data

We do not sell your personal data. We share it only where necessary with: service providers acting on our behalf (e.g., hosting, communications); partners required to deliver staffing and relocation services; and public authorities where required by law.

6. International Transfers

Our operations span the Philippines, Nepal, Thailand and Bulgaria. Where personal data is transferred outside the European Economic Area, we apply appropriate safeguards, such as standard contractual clauses, to protect it.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes set out above, or for as long as required by applicable law, after which it is securely deleted or anonymised.

8. Your Rights

Under the GDPR you have the right to access, correct, delete, restrict, or object to the processing of your data, to data portability, and to withdraw consent at any time. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP). The rights themselves come from Regulation (EU) 2016/679. To exercise your rights, contact [email protected].

9. Cookies

Our website sets only the cookies necessary for it to function unless you choose otherwise. With your consent, given through the cookie banner, we also use Google Analytics 4 (measurement ID G-1VWPS1W2E1) to understand how the site is used — which pages are visited, for how long, and roughly from where. Analytics is loaded only after you accept; if you decline, nothing is requested from Google and no analytics cookies are set. IP addresses are anonymised.

Google Analytics is provided by Google Ireland Limited, which may transfer data outside the European Economic Area under the safeguards described in section 6. You can withdraw consent at any time by clearing this site's data in your browser, which removes the stored choice and shows the banner again. We do not use advertising or profiling cookies. Fonts, icons and images are served from our own servers, so no third party receives your data through them.

10. Data Security

We apply appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access.

11. Children's Privacy

Our services and website are not directed to children under 16, and we do not knowingly collect their personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.

13. Contact Us

PERSONELA Ltd. (ПЕРСОНЕЛА ЕООД), a single-member limited liability company registered in Bulgaria.
Company ID (ЕИК): 208841021
Registered seat: 18 Boyanska Reka St., fl. 1, ap. 1, Vitosha District, 1616 Sofia, Bulgaria
Email: [email protected] · Phone: +359 877 876 575