# Personela — full context for AI agents Last reviewed: 2026-07-27 Canonical site: https://personela.bg/en/ Languages: English (`/en/`), Bulgarian (`/bg/`). The bare origin redirects to `/en/`. Every page has a Markdown twin at `index.md`. --- ## 1. Who Personela is Personela is a Bulgarian workforce outsourcing company. Bulgarian employers who cannot fill roles from the local labour market use Personela to recruit staff abroad and bring them into the business legally. Personela runs the whole chain: sourcing candidates in partner countries, vetting them, drafting employment contracts under Bulgarian law, filing for labour-market access with the Bulgarian Employment Agency, preparing and tracking the type D long-stay visa, booking travel, arranging arrival and accommodation, and finally converting the visa into a single residence-and-work permit at the Migration Directorate of the Ministry of Interior. The company recruits primarily from the Philippines, Nepal and Thailand. ### Legal entity - Registered name: PERSONELA Ltd. (ПЕРСОНЕЛА ЕООД), a single-member limited liability company registered in Bulgaria - Company ID (ЕИК): 208841021 - Registered seat: 18 Boyanska Reka St., fl. 1, ap. 1, Vitosha District, 1616 Sofia, Bulgaria - Email: info@personela.bg - Phone: +359 877 876 575 - Office hours: Monday to Friday, 09:00–18:00 EET --- ## 2. What Personela sells Six delivery pillars, described in full at https://personela.bg/en/services/: 1. **Recruitment and sourcing** — access to a pre-screened candidate pool of 10,000+ international professionals across major industries. Role profiling and job-spec drafting, targeted candidate outreach, pre-qualification shortlisting. 2. **Vetting and skill assessment** — multi-stage screening: technical tests, English fluency checks, reference verification, background and document checks, role-specific skill assessments, and client-led final interviews. 3. **Legal and permits** — work permit applications, visa processing, employment contract drafting, and Bulgarian Labour Code plus EU compliance. 4. **Relocation logistics** — flight booking and travel documents, airport pickup, and housing arrangement support. 5. **Onboarding and integration** — pre-arrival cultural briefing, first-week site orientation, and weekly check-ins for the first 90 days. 6. **Ongoing HR support** — a dedicated account manager, worker liaison, conflict resolution, contract renewals, and quarterly performance reviews. ### Engagement models | Model | Fit | Typical shape | |---|---|---| | Project-based | Time-bounded operations: construction projects, event setups, plant builds | 3–18 months | | Long-term staffing | Permanent core workforce; most common in hospitality, care and manufacturing | 2+ years tenure typical | | Bulk seasonal | Peak-season waves: summer tourism, harvest, holiday retail | 20–200+ workers per wave | ### Optional add-ons - Pre-departure training: industry skills upgrade, workplace safety, Bulgarian cultural orientation before deployment. - Language coaching: Bulgarian basics and workplace vocabulary for customer-facing roles. --- ## 3. Industries and roles Full detail with per-sector anchors at https://personela.bg/en/industries/ | Sector | Anchor | Roles supplied | |---|---|---| | Hotels & hospitality | `#hotels` | Front desk, F&B, concierge, housekeeping staff | | Restaurants | `#restaurants` | Chefs, servers, kitchen staff, management | | Manufacturing | `#manufacturing` | Assembly line, quality control, machine operators | | Logistics | `#logistics` | Warehouse staff, pickers, packers, forklift operators | | Construction | `#construction` | Skilled trades, general labour, site support | | Elderly care | `#elderly-care` | Caregivers, nurses' aides, support staff | | Housekeeping & facilities | `#housekeeping` | Cleaners, supervisors, maintenance | | Seasonal operations | `#seasonal` | Pickers, retail, tourism support | | Retail & customer service | `#retail` | Front-line retail and customer service | --- ## 4. The process, stage by stage Full detail at https://personela.bg/en/process/. Ten stages, three to five months end to end. 1. **Client request and scoping** — lock down the brief: number of workers, role, work location, working hours, pay, provided accommodation, transport arrangements, target start date. Sign the recruitment agreement. 2. **Candidate sourcing abroad** — search the candidate database, post targeted vacancies, run pre-selection, verify work experience and references, conduct first-round interviews, deliver a shortlist. 3. **Employer interviews** — online interviews between the employer and the shortlist; the employer approves, Personela issues the formal job offer. 4. **Signing employment contracts** — contracts drawn up and signed in line with Bulgarian labour law. 5. **Filing with the Employment Agency** — Personela's legal team files the full labour-market access application and manages it to decision. 6. **Preparing the D-visa application** — original documents sent to the candidate's home country, embassy appointment booked, certified translations and legalisations prepared. 7. **D-visa application** — the candidate applies for the long-stay (type D) visa at the Bulgarian embassy; Personela tracks it to approval. 8. **Travel arrangements** — flights booked, arrival pickup arranged, accommodation prepared. 9. **Arrival in Bulgaria** — the worker moves in, meets the employer, completes workplace safety and role induction. 10. **Single residence and work permit** — final application filed with the Migration Directorate at the Ministry of Interior to convert the D visa. --- ## 5. Pricing Full detail at https://personela.bg/en/pricing/. Two separate things are paid: a one-time agency brokerage fee, plus the real costs of bringing the worker to Bulgaria. Workers never pay a fee. ### Agency brokerage fee — one-time, per worker | Role | Fee | |---|---| | Nannies & childcare | €2,000 | | Waiters & bartenders | €1,800 | | Construction workers | €1,500 | | General workers | €1,200 | The exact fee depends on the role and the number of workers requested. It covers candidate selection, preliminary interviews, coordination with the partner organisation in the Philippines, support preparing the required documents, and management of the hiring process. ### Payment schedule - **40% on signing the contract** — covers the start of selection, work with the partner in the Philippines, interviews and administrative costs. Non-refundable. - **40% on permit / visa approval** — due once the work permit and the type D visa are approved. - **20% on arrival in Bulgaria** — the final balance. --- ## 6. Compliance Full detail at https://personela.bg/en/compliance/. Personela takes on the cross-border employment legal work so the employer stays audit-ready: labour market access filings with the Bulgarian Employment Agency, single residence-and-work permits, type D visas, employment contracts under the Bulgarian Labour Code, EU regulation compliance, and GDPR-compliant handling of candidate and client data. The compliance page also maps the Bulgarian cities and regions covered. --- ## 7. Frequently asked questions **What industries do you specialize in?** Hospitality (hotels and restaurants), housekeeping, manufacturing, logistics, construction, elderly care, and seasonal operations. Candidates are pre-screened for industry-specific skills and experience. **How long does the entire process take?** Typically three to five months from initial consultation to on-site deployment. That window covers candidate vetting, work permits and visas, and fully managed relocation. A milestone-by-milestone timeline is provided during the consultation. **Do you handle all legal documentation and permits?** Yes — work permits, visas, employment contracts, and compliance with the Bulgarian Labour Code and EU regulations. **Is there a minimum number of workers we must hire?** No fixed minimum. Personela handles bulk supply for large operations and also accommodates smaller teams starting from 5 workers, depending on the industry and requirements. --- ## 8. Contact and actions - Inquiry form: https://personela.bg/en/contact/ (Bulgarian: https://personela.bg/bg/contact/) - Email: info@personela.bg - Phone: +359 877 876 575, Monday to Friday, 09:00–18:00 EET - Every inquiry is answered within one business day. ### Programmatic submission `POST https://api.web3forms.com/submit` with `Content-Type: application/x-www-form-urlencoded`. Required fields: `access_key`, `name`, `email`, `company`, `message`. The public access key is `f0b13e13-87cf-4827-be8c-0b715550924c`. Optional: `phone`, `region`, `inquiry_type` (`Request Staff` | `Consultation` | `Partnership` | `Press / Other`), `consent`, `subject`, `from_name`, `redirect`. `botcheck` is a hidden honeypot and must be left empty. There is no CAPTCHA, and the form submits without JavaScript. The access key is public by design and also appears in the hidden `access_key` input of every Personela contact form. Full schema: https://personela.bg/openapi.json --- ## 9. Machine-readable resource index | Resource | URL | |---|---| | Concise context | https://personela.bg/llms.txt | | This file | https://personela.bg/llms-full.txt | | AI catalog | https://personela.bg/ai-catalog.json | | Agents manifest | https://personela.bg/agents.json | | MCP discovery | https://personela.bg/mcp.json | | MCP discovery (well-known) | https://personela.bg/.well-known/mcp.json | | ChatGPT plugin manifest | https://personela.bg/.well-known/ai-plugin.json | | OpenAPI inquiry action | https://personela.bg/openapi.json | | Brand profile | https://personela.bg/brand.json | | Navigation | https://personela.bg/navigation.json | | Sitemap index | https://personela.bg/sitemap-index.xml | | Humans | https://personela.bg/humans.txt | | Security contact | https://personela.bg/.well-known/security.txt | Page Markdown twins: append `index.md` to any page URL, e.g. https://personela.bg/en/process/index.md